FAQ's
1. What Serenity Mojo Offers:
At Serenity Mojo, I provide therapies, knowledge, and lifestyle solutions that support mind-body wellness. My focus is to listen, aid, encourage, and empower you. Together, we’ll make the connections needed to enhance your well-being. Using complementary and functional wellness principles, we’ll build a health foundation of health and stability, where both of us play a part in the process.
At Serenity Mojo, I provide therapies, knowledge, and lifestyle solutions that support mind-body wellness. My focus is to listen, aid, encourage, and empower you. Together, we’ll make the connections needed to enhance your well-being. Using complementary and functional wellness principles, we’ll build a health foundation of health and stability, where both of us play a part in the process.
I offer guidance on lifestyle changes, supplements, intolerances, and food strategies, while you choose and implement the steps that fit your life best. Throughout, I’ll help you overcome obstacles, reassess goals, and coach you along your wellness journey.
2. What You Won’t Find at Serenity Mojo:
- Judgement or Prejudice
Serenity Mojo is a space where everyone is valued and respected. You can feel safe to share your wellness journey openly, with the knowledge that you’ll be met with compassion and understanding. - A One-Size-Fits-All Approach
No two people are exactly alike. Each of us has a unique biochemical makeup, genetic background, and personal preferences. Here, your wellness plan will be crafted to suit your individual lifestyle, and goals—never a generic template. - Added Stress
Wellness should be a relief, not an additional burden. I aim to support, guide, and empower you with practical steps that promote well-being without adding extra pressure. - Advice or Testing on Medications or Medical Treatments
While I’m here to support your holistic wellness, advice or testing related to prescribed medications or medical treatments is the responsibility of your healthcare provider. We’ll work alongside, not in place of, your medical care.
3. Services Offered at Serenity Mojo
I offer a variety of holistic treatments, including systematic kinesiology, reflexology, and menopause and hormone support. Some treatments involve talking and coaching, while others focus on relaxation and restorative techniques.
I offer a variety of holistic treatments, including systematic kinesiology, reflexology, and menopause and hormone support. Some treatments involve talking and coaching, while others focus on relaxation and restorative techniques.
4. Prepare for Your Session
All first-time sessions include a full consultation, covering your food, sleep habits, stress levels, relaxation practices, and hobbies etc. For comfort, wear comfortable clothing and loose trousers. During kinesiology and reflexology sessions, you’ll remain fully clothed and lie on the treatment couch. List any medications, and bring your supplements, or specific foods for testing if needed for kinesiology.
All first-time sessions include a full consultation, covering your food, sleep habits, stress levels, relaxation practices, and hobbies etc. For comfort, wear comfortable clothing and loose trousers. During kinesiology and reflexology sessions, you’ll remain fully clothed and lie on the treatment couch. List any medications, and bring your supplements, or specific foods for testing if needed for kinesiology.
5, Do You Offer Custom Treatment Plans?
Yes, all sessions are personalised to address your unique wellness goals and needs.
Yes, all sessions are personalised to address your unique wellness goals and needs.
6. Contraindications for Treatments
Sessions are adapted if you are pregnant, have specific allergies, or structural disabilities. Recent digestive upset, recent vomiting, or fainting, please notify me as we may need to reschedule. For certain conditions under medical supervision, we may need doctor clearance to ensure safe treatment compatibility.
Sessions are adapted if you are pregnant, have specific allergies, or structural disabilities. Recent digestive upset, recent vomiting, or fainting, please notify me as we may need to reschedule. For certain conditions under medical supervision, we may need doctor clearance to ensure safe treatment compatibility.
7. What Are Your COVID-19 and Infection Safety Measures?
Your health and safety and that of my other clients, are a priority. I use a wipeable chair, provide hand sanitizer, and ensure clean towels and coverings for each client. If you have COVID-19 symptoms, are feeling unwell, have a fever, or are infectious, please let me know, and we will reschedule your appointment.
Your health and safety and that of my other clients, are a priority. I use a wipeable chair, provide hand sanitizer, and ensure clean towels and coverings for each client. If you have COVID-19 symptoms, are feeling unwell, have a fever, or are infectious, please let me know, and we will reschedule your appointment.
8. Session Duration
Initial treatments are approximately 90 minutes. Follow-up sessions range from 45–90 minutes, depending on your treatment needs.
Initial treatments are approximately 90 minutes. Follow-up sessions range from 45–90 minutes, depending on your treatment needs.
9. How to Book Sessions
You can book by emailing or texting me directly. Feel free to let me know your preferred treatment type or a convenient time for a call to discuss options.
You can book by emailing or texting me directly. Feel free to let me know your preferred treatment type or a convenient time for a call to discuss options.
10. Payment Methods
Full payment is required at the time of your treatment or before your treatment. In the terapy room, I accept both cash and BACS payments. For online sessions you will be required to pay prior to your session via credit card through stripe.
11. Frequency of Treatments
For specific wellness goals, initial sessions may be more frequent. Ongoing hands-on treatments are generally recommended every 4–6 weeks, while kinesiology and coaching maintenance sessions are ideal every 3–6 months.
For specific wellness goals, initial sessions may be more frequent. Ongoing hands-on treatments are generally recommended every 4–6 weeks, while kinesiology and coaching maintenance sessions are ideal every 3–6 months.
For further information about special coaching and kinesiology programs contact me
12. Cancellation and Late Arrival Policy
Clients are required to provide a minimum of 48 hours’ notice for rescheduling or cancelling an appointment.
Clients are required to provide a minimum of 48 hours’ notice for rescheduling or cancelling an appointment.
If you are running late, please notify me via text or call as soon as possible to confirm whether your session can proceed or if rescheduling will be necessary.
Please note that late cancellations (less than 48 hours’ notice) or missed appointments will incur the full treatment fee.
13. Privacy Policy
All personal information provided is strictly confidential. For full details, please refer to the Privacy Policy on my website.
All personal information provided is strictly confidential. For full details, please refer to the Privacy Policy on my website.
14. Disclaimer and Limitation of Liability
All treatments at Serenity Mojo are designed to complement, not replace, medical care. Serenity Mojo does not diagnose or provide treatment for medical conditions.
All treatments at Serenity Mojo are designed to complement, not replace, medical care. Serenity Mojo does not diagnose or provide treatment for medical conditions.
15. Gift Vouchers and Prepaid Treatments
Gift vouchers and prepaid treatments make thoughtful gifts! They are valid for six months from the date of purchase and are non-transferable, non-refundable, and cannot be exchanged for cash. Vouchers can be redeemed for any available treatments, allowing recipients to choose the wellness experience that best suits them.
Gift vouchers and prepaid treatments make thoughtful gifts! They are valid for six months from the date of purchase and are non-transferable, non-refundable, and cannot be exchanged for cash. Vouchers can be redeemed for any available treatments, allowing recipients to choose the wellness experience that best suits them.
Any question on the above please get in contact with me
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
______________________________________
Please contact us if you have any questions or concerns. Our contact details are as follows:
______________________________________
Jo Hayns
Jo@serenitymojo.co.uk
_____________________________________
_____________________________________
Effective Date: 10th day of January, 2025
Terms & Conditions
Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of https://serenitymojo.co.uk (the "Site"). This Site is owned and operated by Jo Hayns. This Site is an ecommerce and service providing website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Jo Hayns and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
All content published and made available on our Site is the property of Jo Hayns and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
We accept the following payment methods on our Site:
Credit Card (for online sessions)
Cash or bacs (for face to face)
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Refunds
Refunds for Goods
Refunds for Goods
Refunds do not apply to the following goods:
- Digital products such as PDFs, and resources cannot be refunded.
- Services and treatment sessions either online or face to face
Consumer Protection Law
Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Your Name and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Your Name and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Jo Hayns and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses, including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Except where prohibited by law, by using this Site you indemnify and hold harmless Jo Hayns and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses, including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by thelaws of the United Kingdom
These Terms and Conditions are governed by thelaws of the United Kingdom
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
______________________________________
Please contact us if you have any questions or concerns. Our contact details are as follows:
______________________________________
Jo Hayns
Jo@serenitymojo.co.uk
_____________________________________
_____________________________________
Effective Date: 10th day of January, 2025
